Oversee the safe operation of the jump courts / attractions while providing friendly, responsive service to create an exceptional entertainment experience for our customers.

A Court / Attractions Monitor’s attitude directly affects how Launch Trampoline Park as a whole is perceived. 

Your main functions are to ensure that all company policies are being followed and that all jump / attraction areas are properly maintained to ensure a safe and enjoyable experience for our guests.

Duties & Responsibilities:

• Greet and assist guests entering the courts / attractions.
• Explain jump / attraction areas and rules for each station.
• Ensure that all guests have a valid wristband, proper footwear and no loose jewelry.
• Coordinate clearing the courts / attractions of guests whose wrist bands have expired.
• Coordinate clearing the courts or surrounding area when there is an injury.
• Ensure that all pads, nets, springs and other safety items are installed and functioning properly.
• Ensure that all guests are following rules.
• Monitor the Jump Tracking system.
• Alert guests of their expired time.
• Cut off expired wristbands.
• Assist jumpers or watchers with any questions.
• Keep jump / attraction areas clean.
• Fluff the foam pit as needed.
• Monitor, clean and organize locker room and café seating areas as needed.
• Request supervisor assistance using paging radios.
• Report problems with equipment to supervisor on duty.
• Maintain a fully stocked backpack of first aid supplies & charged walkie talkie.
• Attend to any and all injured visitors within your designated area & page for supervisor.
• Report any and all injuries to court supervisor or management who is responsible for backing up the footage on the video cameras and uploading to the Injury Report Form with completed waiver.
• Other duties as assigned by supervisor, management or needed by the business.
• Complete opening and closing duties.
• Performs his or her job in a friendly, courteous manner at all times.
• Promptly informs the supervisor on duty of any and all customer complaints or comments or discipline issues with guests.
• Performs other related duties as assigned by supervisor & management.

Qualifications:

• Willingness to be a Team Player and Hard Worker.
• Must be able to communicate clearly with supervisors & managers but especially with customers. Be able to reach, bend, stoop and frequently lift up to 25 pounds.
• Be able to work in a standing position for long periods of time (up to 10 hours).